FAQ

How do I contact you?

Korte Jewelry Designs
P.O. Box 1352
State College, PA  16804
info@kortejewelry.com
(724) 567-8353

How do I order from you?

If you would prefer not to order through my website, please feel free to contact me via email or phone, 724-567-8353, and I’ll be happy to work with you directly. If you are in Central Pennsylvania, I am happy to meet with you for a private showing. I accept payments via Paypal, credit card, check or cash. If paying with a check, the item(s) will be shipped as soon as the check clears.

Will you resize or customize an item?

I am happy to work with you so you can be completely satisfied with your purchase. While not all changes are possible, I can often offer a different length chain, different clasp, etc. If you are in need of a change, please feel free to ask and I will be happy to try to help you.

What are your shipping costs?

I make every effort to ship as soon as possible. You will have options for shipping during the checkout process. For my international customers, the buyer is responsible for all duties and associated fees, and will be responsible for any loss or damage during transit.

Do you offer exchanges or returns?

I believe in the quality of my jewelry and warrant to the original purchaser a lifetime warranty that the piece of jewelry is free from defects in materials and workmanship under normal wear. In the event a repair is necessary, the buyer will be asked to pay shipping both directions and the cost of any additional materials needed, but there will be no labor costs for the repair.

I reserve the right to deny a repair if there has been obvious mistreatment of the item such as damage by accident, negligence or other factors not due to defects in materials or workmanship.

In the unlikely event you need to return your purchase, please contact me. As long as the jewelry is in its original condition, purchases may be returned up to 15 days after receipt. I will refund the cost of the item less shipping costs once I receive the item.

Will you share my information with a third party?

All information collected by Korte Jewelry Designs is secure and will never be shared with a third party.